Senior Manager - Technical Support

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom has pioneered the industry and is expanding into broader health technology to empower people with personalized insights.

Meet the Team

Join our dynamic and innovative team at Dexcom, where Technical Support is at the forefront of customer service. We pride ourselves on fostering a collaborative, inclusive environment and value creativity and excellence.

WHERE YOU COME IN

• You oversee the support of customers encountering problems using the company's products.
• You supervise representatives answering customer inquiries via voice, chat, and email.
• You establish and maintain systems that provide answers to common questions and problems.
• You report new or recurring problems to design departments.
• You ensure representatives are properly trained when old products are upgraded or new products are released. <...