Senior Manager, Customer Value Management at MTN Ghana

Job Description

• Technology business

• Multiregulation and multifaceted stakeholder management

• Public Listed Organization

• Environmental, social and governance prioritized.

• Partnerships at the core of business practices

• Evolving competitive landscape

Job Role:

• Develop and drive the implementation of the companywide CVM strategy to enable the business to achieve revenue targets and increase the lifetime value of the customers. This included providing direction, structure, frameworks, models, SLA’s, policies and procedures and roadmaps.

• Define the standards and targets for performance parameters across various CVM activities.

• Drive enterprise-wide transformation initiatives for CVM in line with commercial plans

• Develop and implement customer segmentation strategies based on behaviour, demographics, and value.

• Developing and implementing loyalty programs and...