Senior Manager, 360 Intelligence

Position Overview 

The Senior Manager, 360 Intelligence is a key contributor within Marriott’s Enterprise Data, Analytics & AI organization, responsible for developing an end‑to‑end understanding of the customer journey and translating that understanding into actionable intelligence that improves enterprise performance. 

This role supports the identification, measurement, and optimization of customer behaviors across the full lifecycle - spanning acquisition, engagement, booking, stay, and post‑stay - by integrating structured performance data with Voice of Customer (VOC) and other unstructured feedback sources. 

Working closely with cross‑functional business stakeholders, Agile Teams, and Data Strategy partners, the Senior Manager pulls through Voice of Customer insights throughout the customer journey, while helping define analytical requirements, surface journey‑stage gaps, and prioritize opportunities to improve conversion, engagement, and cust...