Senior Major Incident & Escalations Lead

A leading IT service provider based in South Africa is looking for a Major Incident & Escalations Manager. This mid-senior level role involves coordinating with various teams to manage major incidents, ensuring clear communication and follow-ups post incidents. Candidates must have 5-8 years in an ITSM/Service Delivery role and a Bachelor Degree or equivalent. The position requires a problem-solving attitude and willingness to work in a 24x7 shift rotation, offering a competitive salary and growth opportunities.
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