Senior IT Support Engineer

Company Overview

IQ‑EQ is a leading Investor Services group providing end‑to‑end services in administration, accounting, reporting, regulatory and compliance for the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and manage assets under administration exceeding US$750 billion, working with 13 of the world’s top‑15 private equity firms.

Job Description

The IT Support Engineer (Level 3) is the top internal technical escalation resource, handling complex tickets and project assignments from the service dispatcher. Working closely with the Engineering Manager, the role leads new client onboarding and infrastructure deployments, drives process documentation, and mentors junior engineers.

Key Responsibilities

• Receive and work all escalated tickets and project assignments through the service dispatcher; maintain clear, timely communication with the dispatcher on status, timelines, a...