Vacancy Description
- Eliminate recurring incidents through permanent fixes
- Build and extend automation to remove manual work
- Lead Sev-1 and Sev-2 incidents and close within SLA
- Coach L1 and L2 teams on tools and best practices
- Lead complex IT projects end to end
- Supervise service teams and drive client improvement
- You ensure all services meet contractual and SLA commitments
- You use data to improve service quality and reliability
- You listen to clients and turn feedback into real technical change
Requirements
- Bachelor degree in Computer Science or Information Technology
- Professional certifications preferred ITIL Microsoft or similar
- Minimum 8 years experience in IT support or managed services
- Strong background in enterprise environments
- Strong problem management and trend analysis skills
- Hands on scripting and automation experience
- Clear leadership du...
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