Senior Infrastructure Support Analyst

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• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Superior problem-solving at the senior technical level that autonomously allows the incumbent to resolve network and firewall issues that may occur during the regular network operation.

• Follow closely the Bank’s established change management guidelines and autonomously identify scenarios when escalation processes need to be triggered to meet the department agreed SLAs.

• Execute rule implementation on the Scotiabank Firewall Infrastructure during the approved windows for FPRs, which go from 20:00 until 05:00 hours the following day, during weekdays, weekends and bank statutory holidays.

• Review, plan, document and follow established processes to implement and troubleshoot firewall rules required for different projects and applications.

• The incumbent must possess...