Vacancy Description
Position: Senior Help Desk
Job Type: Full-time
Schedule: Monday to Friday; 8am – 5pm
Work Location: Hybrid (In-office presence required up to 5 days per week; schedule may vary)
Pay Range: $32.00 - $34.00 per hour
Please be advised: Only candidates authorized to work in the USA will be considered, no sponsorship, no relocation packages.
Summary of Responsibilities
A Senior Help Desk Technician bridges the gap between complex technical challenges and end-user productivity, serving as a trusted escalation point and hands-on problem solver across both on-site and remote client environments. This role involves diagnosing, troubleshooting, and resolving a wide range of IT issues that effectively address client challenges and deliver measurable day-to-day value.
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