Senior Enterprise CCaaS Architect — Genesys & AI Studio

Binghatti Holding LLC is seeking an experienced Enterprise Contact Center Specialist to lead the design and implementation of our enterprise contact center platform in Dubai. This senior role involves owning the end-to-end customer engagement stack.

The ideal candidate will have over 12 years in IT, including 8 years in contact center platforms, strong Genesys experience, and the ability to manage stakeholder relationships effectively. Competitive salary and benefits are offered.