Senior CX Journey Architect: Innovate & Optimize

A leading recruitment firm is seeking a Senior Specialist Customer Experience Journey Architect in Johannesburg. You will innovate business processes, enhance customer journeys, and lead projects for continuous improvement. The ideal candidate holds a degree in Industrial Engineering or related fields and has 5-8 years of relevant experience. Your strong analytical skills and expertise in business process management will be essential in achieving operational efficiencies and reducing costs.
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