Senior Customer Success Architect – Value Realization & Adoption

EROAD Ltd in Auckland is seeking a Senior Customer Success Manager to partner with high-value customers and ensure they achieve measurable value from EROAD’s solutions. This role involves managing customer portfolios, overseeing satisfaction, adoption, and retention metrics.

The ideal candidate should have a minimum of 3 years' experience in customer success, strong communication skills, and a customer-obsessed mindset. A Bachelor's Degree is required, along with a passion for delivering high-quality customer experiences.