Senior Customer Marketing Manager, Advocacy

Position SummaryClio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are seeking a Senior Customer Marketing Manager to join our Customer Marketing Team in Burnaby, Toronto, or Calgary. Candidates across Canada or the U.S. are welcome. This role is a 12‑month fixed‑term contract.
About the RoleAs the world’s most popular cloud‑based legal software, Clio depends on our customers for success. The Customer Marketing function focuses on enabling customers to excel by fostering product love, encouraging adoption of new features, and turning users into advocates. This position builds, scales, and optimises the referral programme, driving customer engagement and measurable business outcomes.
Key ResponsibilitiesDesign and launch experiments to extend the referral program.
Own channel goals, track performance, and report on key metrics such as referral rates, MQLs, pipeline contribut...