Senior Customer Engagement & Contact Center Architect

A global insurance provider is seeking a Senior Customer Engagement Engineer in Kuala Lumpur. This senior role focuses on the architecture and engineering of solutions for contact centers, requiring 8-10 years of experience with Customer Engagement Platforms. Candidates will lead large-scale transformation programs and must possess strong collaboration, API integration, and project management skills. The position offers a dynamic environment with opportunities to work on cutting-edge technologies and strategic projects.
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