Senior Contact Center Operations & People Leader

Teleperformance in Malaysia is seeking a dynamic leader with over 8 years of operations experience in the BPO/ITES sector. The role includes managing service performance, ensuring adherence to SLAs, and establishing service delivery infrastructure.

Exceptional people management skills are crucial for mentoring team members to foster high engagement and low attrition. Candidates should possess strong communication skills and the ability to navigate a fast-paced environment.