Senior Associate, Process and Training

• Analyze and identify process opportunities, develop action plans, and implement improvements across six ventures.
• Monitor and measure the impact of new or improved processes rolled out to ensure achievement of desired outcomes.
• Coordinate creation of training materials, e-learning modules, and job aids across BPO partners.
• Foster interactive and engaging learning experience to promote knowledge retention & skill up‑skilling.
• Collaborate across stakeholders to assess training needs & develop programs to achieve business results.
• Drive insight‑sharing initiatives with key stakeholders and leadership on projects, top pain points, and agent opportunities.

Job Requirements

• A minimum of 3 years of experience in training, learning & development or operations, with at least 1 year in a leadership role.
• Proficient in designing and delivering training programs across various mediums (e-learning, classroo...