Senior Advisor, Consumer Experience, Full Time, Days

Miami, FL Full-Time Patient Experience

Senior Advisor, Consumer Experience

Jackson Memorial Hospital

Full Time, Days

Summary

The Senior Advisor, Consumer Experience provides leadership over clinical staff engagement and delivery of care initiatives that favorably affect the patient and consumer experience across the Jackson Health System continuum of care. The Advisor serves as an administrative and operational resource to medical staff, nursing, clinical and non-clinical managers in planning, coordinating, implementing, educating, and analyzing policies, processes, programs, data collection, and reporting in support of a positive and efficient patient and consumer experience. The Senior Advisor also administers, organizes and conducts patient and consumer experience training and education programs in concert with employee orientation, mandatory/required training, in-services, continuing education, on-the-job training, quality asses...