Second Line Support Engineer

Description

Sumer is a leading professional services group focused on supporting regional SMEs across the UK and Ireland. Together we are bringing together high-quality accountancy firms, creating a national group with deep local roots.

Department

Technology

Location

Worthing

Key Responsibilities

• Deliver second line troubleshooting for laptops, desktops, peripherals, applications, and performance issues, acting as an escalation point for complex or persistent technical incidents, ensuring timely follow‑up and communication.
• Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates.
• Administer the Active Directory and Microsoft 365, including mailbox setup, distribution lists, and security groups.
• Support maintenance and monitoring of servers, cloud services, and local infrastructure in coordination with Group IT.
• Perform ...