Second Line Support Engineer

In the role of Second Line Support Engineer for Logistics Operations, you combine your pro-active can-do mentality to (support) fixing operational issues on the spot, with your (Logistical) expertise. You contain the issue and will make sure to prevent it from happening again by solving it yourself, or address it to the right level of support. In this role, you will be part of the Disturbance Management Dayshift team.

Daily, you support our First Line Support Engineers in operational issues (in DNs and C4Cs). You visualize and analyse performance trends of disturbances and are in charge of maintenance of documentation and master data. Over time, you will have the opportunity to develop more specific expertise within these responsibility areas.

Your responsibilities include

- Operationally you act as a second line of support for DNs (Disturbance Notifications) and C4Cs (Cloud4Customer).

- You are a packaging and cleanliness expert. You maintain document...