Sap C/4hana - Service Cloud- Consultant

TCS VIRTUAL DRIVE FOR THE BELOW SKILL SKILL : SAP C/4HANA - Service Cloud- Consultant LOCATION : BENGALURU EXP : 8-10 YRS JD The SAP Service Cloud Consultant is responsible for implementing, configuring, and supporting SAP C/4HANA Service Cloud solutions. The role focuses on delivering customer service processes, integrating SAP systems, and enhancing customer experience in digital transformation programs. Key Responsibilities Implement and configure SAP Service Cloud (C/4HANA) solutions Gather and analyze business requirements related to customer service processes Design and optimize service workflows, ticketing, and case management Configure: Service request and ticket management SLA management Knowledge base and customer interactions Integrate SAP Service Cloud with: SAP S/4HANA SAP CRM / ECC Third-party systems Work on middleware integration (CPI / SAP Integration Suite) Support end-to-end implementation lifecycle (Design → Build → Test → Deploy → Support) Conduct user training, UA...