SAP Business Analyst - Case & Records Management

Job Description
We are looking for an experienced SAP Business Analyst to support the analysis, design, and delivery of SAP Case, Mobile, and e-Service solutions . Candidates with City of Cape Town Case & Records Management experience will have a strong advantage. Candidates based in Cape Town are strongly preferred.
Key Responsibilities

• Review existing business processes and map them to SAP Case, Mobile, and e-Service solutions .
• Conduct workshops with business and functional teams to gather and refine requirements.
• Translate business needs into clear functional and non-functional requirements .
• Document business processes in Visio and BPMN .
• Ensure all business scenarios and documentation are complete.
• Present TO-BE processes to stakeholders and obtain sign-off.
• Document the project blueprint .
• ...