Sales Technical Support

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Job Description

• The Sales Technical Support role provides assistance to customers and the sales team by offering technical expertise on products or services. This role ensures customer satisfaction, resolves technical issues, and helps drive sales through technical consultations.
• Key Responsibilities:
• Provide pre-sales and post-sales technical support to customers.
• Assist the sales team in understanding customer requirements and recommending suitable products or services.
• Troubleshoot and resolve customer technical issues via phone, email, or in-person support.
• Conduct product demonstrations and training for clients.
• Prepare technical proposals, documentation, and reports.
• Coordinate with internal teams (sales, engineering, and customer service) to address customer concerns.
• Stay updated on product features, industry trends, and competitor offerings.
• Maintain relationships wit...