Description
To lead and optimise the sales and service delivery model across a client portfolio by empowering team performance and driving the achievement of strategic objectives.
Track, control and drive the delivery of exceptional service through proactive, innovative and appropriate solutions which are delivered by the team.Track, control and drive sales activities with the specific aim to achieve pre-determined team sales targets.Proactively drive client conversions to main bank through salary deposits.Actively coach team members to effectively resolve queries and complaints that are escalated.Monitor and evaluate the team's adherence to relevant processes and compliance to legislative and audit requirements.Ensure corrective actions are implemented immediately.Track, control and implement changes to sales and service processes in order to improve efficiencies in delivery to clients.Continuously ...