SaaS Implementation & Configuration Specialist

As a SaaS Implementation Specialist you provide support to new platform implementations or enhancements by performing basic configuration tasks and troubleshooting SaaS platforms.

Key Responsibilities

• Perform hands‑on configuration and testing to successfully deploy updates to the SaaS application.
• Work closely with Business Analysts and internal customers to understand their processes, priorities, and future roadmap initiatives; provide recommendations to support those initiatives.
• Provide innovative and beneficial suggestions for improvements to current processes within the SaaS platform to drive continuous enhancements.
• Provide recommendations and analysis for feature releases.
• Support complex ticket resolution.
• Strong analytical and problem‑solving skills, with the ability to translate needs to and from stakeholders.
• Ability to oversee and deliver across multiple tasks and deadlines.