Rooms Controller - Front Office

Responsibilities

• Assign room according to guest request and preferences
• Pre-register designated guests.
• Organize and coordinate check-in / pre-registration procedure for arriving groups.
• Review/ track/ accommodate requests for room / check-out changes when possible.
• Coordinate room moves and communicate it to amenity coordinator and CID team.
• Communicate status to appropriate team members.
• Confirm reservations and cancellations.
• Review out-of-order and out-of-service rooms daily.
• Generate Engineering reports to follow up on Out of Service rooms.
• Coordinate with Engineering team in assigning plan preventive maintenance rooms.
• Follow up queue rooms and ensure procedure of placing rooms on queue are adhered by the team.
• Allocate showrooms for day use.
• File guest paperwork or documentation.
• Set up / process all guest check-ins/check-outs. <...