Rooms Control Representative

Location: JW Marriott Austin

Summary:
The Rooms Controller coordinates and processes group reservations, guest requests, and rooming list to ensure excellent guest service.

Responsibilities:
•Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the White Lodging Way.
•Assist Front Desk leaders with credit report and follow-up.
•Ensure proper handling of airline contract rooms (where applicable).
•Set up, process and finalize room blocki...