Risk QA Coach & Training Facilitator

Digital Outsource Services in Cape Town is looking for a Risk Service Coach to maintain quality standards in the Risk environment through coaching and training. The role involves evaluating agents and ensuring feedback sessions with team leads to enhance performance.

The ideal candidate has a degree in Risk Management or related fields, at least 24 months of relevant experience, and must be willing to work shifts. Strong knowledge of Risk systems and good interpersonal skills are essential.