Retention Operations Executive

We are looking for a data-driven Retention Operations Executive to support customer retention projects across digital and print and digital channels. This role maximizes subscriber lifetime value, reduces churn, and strengthens audience engagement within a publishing environment.

You will support the retention team across all News and Wealth US brands, including growing our recurring revenue stream with a focus on digital subscriptions and online ordering.

You will report to the Retention Marketing Director

• Plan and build retention marketing campaigns across direct mail and email channels.


• Manage production and deployment of renewal notices, expire/reinstatement campaigns, and loyalty communications.


• Collaborate with internal and external creative teams to develop messaging and offers.


• Oversee campaign calendars to ensure and accurate delivery of all retention efforts.