Resort Host

Summary

The Resort Host is responsible for creating a positive first impression for guests by providing them with outstanding customer service throughout their stay. They greet guests offer personalized assistance provide information about the hotels amenities activities and services and ensure that all guest needs are met in a timely and professional manner. This role serves as a liaison between the guest and various hotel services ensuring that every guest experience is seamless and memorable by creating a welcoming atmosphere and anticipating guest needs from arrival to departure.

Responsibilities

• Demonstrates Banyan Trees brand service standards in all guest interactions.
• Escort guests and provide a brief orientation to the hotels facilities and services.
• Offer tailored recommendations based on guest preferences such as dining activities and spa services.
• Maintain open communication with guests ensuring all quest...