Representative, Customer Service and Support

Job Description

Responsible for coordinating the daily warehouse activities for the assigned scope in a safe and efficient manner and the adoption of technological devices where necessary to aid in completing the responsibilities assigned. Ensure all customers' requirements are completed and meet their satisfaction level as per SLAs and KPIs.

Responsibilities

Inventory Management

• Maintain accurate inventory records using the company's inventory management system.
• Monitor stock levels, anticipate shortages and coordinate replenishment as needed.
• Collaborate with procurement team to ensure timely reordering of products.
• Coordinate cargo or material-handling security procedures for hazardous goods.

Order Fulfilment

• Coordinate the picking, packing and shipping of orders to ensure timely and accurate deliveries.
• Address any discrepancies or issues related to order fulfil...