Remote Senior Technical Support Analyst – SaaS Helpdesk

HICX Solutions Ltd. is seeking a Software Technical Support Analyst to support customers with inquiries using various platforms. Responsibilities include managing support tickets, analyzing technical issues, and collaborating with teams to enhance customer satisfaction.

The position is fully remote within the Philippines, offering flexible PTO, competitive pay, and a diverse work environment. Key qualifications include experience in technical support and proficiency with help desk software.