Remote Senior Infrastructure Engineer

Job Overview

The Senior Infrastructure Engineer will be responsible for providing advanced technical expertise within a Managed Services environment, serving as a senior escalation point for complex infrastructure issues, and leading the end-to-end resolution of critical incidents, infrastructure projects, and root cause analysis initiatives while driving reliability, automation, and continuous service improvement.

Key Responsibilities

• Incident Lifecycle Ownership: Own the full lifecycle of complex infrastructure incidents from detection through resolution and post-incident review, ensuring accountability for technical outcomes, stability, and documentation.
• Critical Incident Leadership: Lead investigation and resolution of high‑severity infrastructure issues, coordinating across internal teams, vendors, and customer stakeholders.
• Technical Decision‑Making: Provide end‑to‑end ownership of infrastructure issues and make critical tech...