Remote IT Ops Manager - Call Center & Client Engagement

Compass Experience Labs LLC is hiring an IT Operations Manager for their Manila, Philippines office. This leader will manage both operational execution and client relationships in a high-volume IT support call center. Responsibilities include overseeing daily operations, ensuring adherence to KPIs, fostering client relationships, and driving improvements. Candidates should have extensive experience in BPO operations, preferably in a leadership role. The position offers a competitive compensation package with full-time availability, including work-from-home options.
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