Vacancy Description
Key Responsibilities
- * Address inbound customer questions and concerns arriving via phone and email
- Own the entire interaction with that customer and provide total resolution for their needs
- Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
- Investigate and resolve customer inquiries related to their orders or shipments
- Update systems and document all interactions with customers, associates, and partners
- Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries
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