Regional System Support Manager

Role and Responsibilities

• Lead and manage the regional support team for Application Treasury System and not limited on the …

Job Scope

• Attend and facilitate on the audit examination in relation to IT System.
• Follow up on resolving any audit finding and resolution.

Technical Support

Level‑1

• Facilitate customer requests and data.
• Attend user calls, incident helpdesk tickets, email and provide response.
• Conduct basic troubleshooting.

Level‑2

• Perform in-depth troubleshooting, back‑end analysis, provide incident resolution (without code change required).
• Provide interim and permanent fixes with root cause analysis and help desk ticket closure.
• Work with Technology, Infrastructure and IT Security Teams for server OS patching, security software deployment and scanning, coordinate with business users to conduct applica...