Realtime BPO Operations Analyst | Onsite Cebu City

A leading outsourcing company in Cebu City is seeking a BPO Operations Realtime Analyst to monitor call and chat volumes while managing agent schedules. The ideal candidate has at least 2 years of BPO experience and is proficient in real-time monitoring tools like IEX and Verint. Strong Excel skills and excellent communication are essential. Join our team to help shape the future of contact center operations!
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