Real-Time Workforce Analyst — Scheduling & Adherence

Gatestone in Muntinlupa, Philippines is looking for a candidate to monitor agent activities and manage attendance across various departments. Responsibilities include preparing attendance reports, ensuring resource coverage, and providing analytical support to enhance operational performance.

Successful candidates will possess strong analytical skills and a minimum of 2 years experience in a contact center environment, alongside proficiency in Excel and workforce management software. This position requires effective communication and the ability to work in a fast-paced setting.