Real-Time WFM Analyst: SLA & Intraday Optimizer

A human resource management firm in Cebu City seeks a Real-Time Analyst to monitor service levels and call queues. The role involves ensuring SLA targets are met, managing agent schedules, and providing real-time performance insights. Candidates require at least 2 years of college education and 2 years of experience in workforce management. This position demands strong analytical and communication skills for effective decision-making in a fast-paced environment.
#J-18808-Ljbffr