Real-Time WFM Analyst - Multi-Channel Ops

Global Payments seeks a WFM Realtime Analyst to manage and monitor the performance of operational teams in a dynamic environment. This role involves ensuring optimal staffing and achieving all Service Level Agreements across various channels.

Key qualifications include experience in a Contact Center environment, proficiency in WFM software like Genesys or Verint, and strong analytical and communication skills. A bachelor’s degree in a quantitative field is preferred.