Real-Time WFM Analyst — Contact Center Optimizer

Teleperformance is seeking a qualified candidate for a call center management role in Cape Town. The candidate will be responsible for real-time management of call center resources to ensure service levels are met, analyzing performance data, and managing staffing allocations. Essential qualifications include a Matric Equivalent and demonstrated analytical and organizational skills. Previous experience in Workforce Management and specific tenure with Teleperformance is a requirement. The role involves continuous service improvement and effective communication with stakeholders.
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