Real-Time WFM Analyst – Cebu Operations

A renowned business services firm located in Metro Manila is seeking a professional for intra-day management processes. The candidate will be responsible for managing staffing and service levels efficiently, providing timely reports on performance, and ensuring adherence to schedules. Ideal candidates should have a minimum of 2 years of WFM experience in a call center setting and strong Excel skills. This role requires excellent communication and problem-solving abilities.
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