Real-Time Performance Analyst - Contact Center

iQor in the Philippines is seeking a Workforce Management Specialist responsible for monitoring and optimizing contact center performance. The role requires 1-3 years of experience in workforce management, strong analytical and communication skills, along with a Bachelor's Degree in Business Administration or related field. You will manage forecasts, provide real-time updates, and ensure service levels are maintained while collaborating with various teams. iQor offers a dynamic work environment with opportunities for growth.
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