Real-Time Operations Lead: Queue & Performance

Helpware in Cebu City is seeking a Real-Time Analyst to ensure optimal service levels through active real-time management of Operations accounts. This role includes data analysis for performance metrics and communication with team leaders to enhance overall performance.

Ideal candidates should have Workforce Management experience, be fluent in English, and possess strong communication and problem-solving skills. The position requires a proactive approach to training and operational improvements.