Real-Time Analytics Specialist for Contact Centers

IntouchCX in Morong, Philippines is seeking a Real Time Analyst (RTA) responsible for monitoring and communicating performance metrics of the team. You'll evaluate large data sets, adjust staffing based on client needs, and ensure team members are aware of their performance statistics. The ideal candidate will hold a high school diploma and possess strong communication and analytical skills, alongside good knowledge of MS Word and Excel.
#J-18808-Ljbffr