Real-Time Analyst: Workforce Optimization & Insights

A workforce management company in Taguig seeks a detail-oriented Real Time Analyst to monitor performance and manage staffing adjustments. Candidates should have a Bachelor's Degree and 1–2 years of experience in contact centers, preferably with a background in the banking industry. The role involves analyzing data to optimize service levels and performance. Strong MS Excel skills are required, along with experience using Workforce Management tools.
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