Real Time Analyst

Job Overview

Real Time Analyst – 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4 – 100% On‑site

Reports to: BA Supervisor

Contract: Regular, Full‑time; Education: High School Diploma; Travel Requirements: No

Responsibilities

As a Real Time Analyst, you will be responsible for managing intraday performance to ensure service levels, occupancy, and schedule adherence meet established targets. You will monitor real‑time operations, make proactive adjustments, and collaborate closely with Supervisors, Operations Managers, and Support teams to maintain optimal performance.

Key Responsibilities:

• Act as the first point of contact for all service‑related escalations (e.g., call routing, technical glitches, unscheduled absence).
• Constantly monitor, track, document, and communicate real‑time floor activities in terms of adherence to process defined (AUX/ACW/BREAK...