Reach Out IT Student Ambassador

Job Purpose

As a Reach Out IT Student Ambassador you will deliver first-class customer service to all users of Reach Out IT. You will undertake routine IT maintenance tasks as required. Main Duties and Responsibilities 1. Deliver friendly, customer-focused, proactive support to all users of Reach Out IT - be visible, maintain a high profile with customers and staff and personally take action to resolve issues and deliver an excellent customer experience, in person and digitally, using UofG Helpdesk. 2. Be an ambassador for the Reach Out service model. Wear Reach Out branded clothing as provided (T-shirts / sweatshirt) visibly at all times while on duty. 3. Assist users of computing facilities (University PCs or own devices) for work, study or other approved purposes. 4. Provide first level response to password change requests, within agreed operational procedures. 5. Respond to enquiries from all service users, within the agreed parameters of the Reach...