Query Coordinator

About the role

The Query Coordinator is responsible for the effective management, coordination, allocation and monitoring of all queries across the management portfolio. The role is responsible for ensuring that all queries are accurately logged onto the task management platform, assigned to the relevant departments/person(s), monitored through to resolution and closed within agreed SLA timelines.

The Query Coordinator will act as the central coordination point for all queries, ensuring visibility, accountability, reporting accuracy and improved service delivery across the management portfolio.

What you will bring

• Minimum of Grade 12 or equivalent.
• 3+ years relevant experience within property management, leasing administration or operational coordination.
• Experience working with task management systems, workflow platforms or ERP systems.
• Knowledge of leasing processes, property administration and stakeholder ...