Quality Team Lead - Cantonese & English (BPO)

Teleperformance is seeking a dedicated Quality Team Lead in George Town, Malaysia, to oversee the quality assurance process within BPO operations. You will manage a team of Quality Analysts ensuring service excellence and compliance with quality standards.

The successful candidate will have 3–5 years of experience in quality assurance within a BPO/call center, with strong analytical, communication, and leadership skills. This role may require flexibility for rotational shifts.