Quality Team Lead: BPO Excellence & Coaching

Teleperformance is seeking a Quality Team Lead in Malaysia to oversee quality assurance processes within BPO operations. The role involves leading a team of Quality Analysts to ensure compliance with quality standards and drive improvement initiatives. Candidates should have a Bachelor’s degree, fluent English, and 3–5 years’ experience in quality assurance with leadership responsibilities. The position requires strong analytical, communication, and coaching skills. Flexibility for rotational shifts is essential.
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