Quality Team Lead: BPO Excellence & Coaching

Teleperformance in Kuala Lumpur is seeking a dedicated Quality Team Lead to oversee the quality assurance process within its BPO operations. The individual will ensure service excellence, drive compliance with quality standards, and mentor a team of Quality Analysts. Candidates should have a bachelor's degree, be fluent in English, and possess 3–5 years of quality assurance experience in a BPO setting. This role requires strong analytical skills and the ability to manage multiple priorities under pressure.
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